Delivery Information

Delivery is booked after the deposit has been paid and a delivery date has been arranged between you (the client) and us (Arlo Stone).

Deliveries are booked through a third party company so we cannot provide exact times or time frames for your delivery window. The driver will be instructed to call the nominated contact 30-60 minutes prior to delivery and will do their best to deliver as per the instructions provided by you (the client).

Client Responsibility to Inspect

Once your order has been received please check your order to ensure the correct product & quantity has been delivered and for any damages to all stone / tiles.

Please send any omissions, concerns or comments to hello@arlostone.com.au within 48 hours. Any notes received after 48 hours cannot be acted on and the order will stay as is. It is the receivers responsibility to ensure the order is delivered to a safe, secure & weather proof position.

Cancellation of Orders

You may not cancel an Order except with our written consent.

It is our right in our absolute discretion, allow you to cancel your order if:

(a) it is not a Special/Indent Order;

(b) we have not ordered the Products from our supplier, or the Products are not yet available for collection or delivery; and

If you cancel or fail to complete an Order without our written consent, you agree to indemnify us for, and must pay us immediately upon our demand, all Loss that we may suffer as a result of such cancellation of, or failure to complete, the Order.

We may cancel an Order at any time prior to the collection or delivery of the Products, with no liability to you for any Loss in respect of that cancellation, other than to repay you any amount of the Price you have already paid us, in the following circumstances:

(a) the Products are no longer in stock and we are unable to re-stock the Products (for example, the Products are discontinued, or we are unable to obtain a further supply of those Products for any reason);

(b) we are not satisfied with the quality or appearance of the Products and have decided not to supply those Products to you; or

Lead Times

Standard lead time on all orders is up to 12 weeks unless otherwise stated. It is our right to provide you a lead time suitable to the product you are ordering, which is at our absolute discretion and will be notified to you upon ordering.

Standard lead time by definition is used or accepted as normal or average. This means 12 weeks is standard and at our discretion, can be pushed to 24 weeks from the date of deposit. However all attempts will be made to deliver products on the specified date or as close to.

Embracing Natural Variability in Stone Products

All natural products which are extracted and derived from the Earth have inherent characteristics such as, but not limited to variations in colour, tone, texture & patterning and sizing +1.5 -1.5 mm dimensional and thicknesses, there may be upto 5% of stone supplied with small defects, chips or damage as this is standard supply conditions world wide for natural stone products and these affected pieces should be used for cuts and be allowed for in the wastage factor of your order.

Natural stone may have minor pitting in the surface and fissures within the face of the stone, in some instances edges may have minor chipping which may occur during the cutting process, some of these natural occurring defects may be filled with resins or grout as a common practice in the processing of the stone after it is cut from the earth. Due to the nature of Natural Stone, samples given to clients may vary in size, thickness and colour and are indicative examples of our products and may vary from sample to order.

Optimal Sealing Strategies for Natural Stone Installation

Arlo Stone + Finishes recommends sealing natural stone products that are installed to floors, splashbacks or in wet areas with 'Stain Proof' by 'Dry Treat'. For all Natural Stone; the first coat to be applied prior to grouting, followed by a second coat after grout has been applied, consult your stone mason or installer as this can vary from stone to stone.

Arlo recommends all pool surrounds to be sealed prior to installation, some natural stone is moisture sensitive and fast set adhesives may need to be used to avoid transfer of moisture through the stone.

There are no returns of Natural product.

Adhering to Australian Standards and Safety Measures in Stone Installation

Australian standards apply to fixing of stone above 2800 high, use caution and stone above this height may need additional pinning or epoxy adhesive to comply to Australian standards, adhesive sold is not a recommendation and site conditions must be assessed by installer of the product.

SOME STONE PRODUCTS MAY CONTAIN SILICA AND ALL SAFEFTY PRECAUTIONS TO BE USED WHEN CUTTING AND INSTALLING. CUTTING SHOULD BE DONE WET. NO DRY CUTTING OF STONE AS PER STANDARDS SET BY HEALTH AND SAFETY ADMINISTRATION.